Where do I check in ?
If you are on a Sleep Over, please check in at the Hotel Reception first and then you will be directed to where the Sleep Over Trail will be starting this year in the hotel.
If you are booked in for the Dine, Show & Santa Visit, please go to the signposted entrance to the right of the hotel’s main entrance, when coming from the hotel’s car park.
What time will my room be ready at if I am on a Sleep Over?
Check-in time for your Sleep Over room is from 3.30pm. If your trail is before 3.45pm, please do leave your bags in your car and we will check you in directly after you Sleep Over Trail.
What time do I have to depart at the day after my Sleep Over?
You must depart your room at 11am so that we can clean and sanitise your room for the next guest
Do I need a ticket for a baby?
Yes, all children and babies regardless of age must have a ticket. The baby will receive a present from Santa and can take part in both our Santa experiences.
How do I get to the Clanard Court Hotel?
Click here for driving directions.
Is there parking?
Yes, there is ample free car parking with 250 free car spaces and 4 disabled spaces.
I drive an electric car, where can I charge it?
We have a fast charger and two overnight charging stations, you will need to download the EasyGo.ie app to use these.
How long is Sleep Over Magical Trail?
This lasts approximately 60 minutes. Your Start Time will be stated on your booking confirmation. Please arrive at least 10 minutes before your Trail time.
How long is the Dine, Show & Santa Visit experience?
There is 1 x Matinee Sitting, which starts at 1.15pm and finishes at 4.15pm (3 hours). This will include your festive meal together (in the hotel’s ballroom), the interactive cabaret-style Santa’s Magical Show during and after your meal with visit to Santa in his Log Cabin (located in the ballroom’s adjacent garden, only a short walk away – you will be taken table-by-table). Make-A-Teddy will happen at your table.
What do I need to bring with me?
You will need: your printed ticket or confirmation of your booking, smartphone email confirmation is sufficient
Dress appropriately (this is both an indoor and outdoor event).
Are the 2023 Santa Visit experiences indoors or outdoors?
- The Sleep Over’s Magical Trail event is mostly covered and the majority of it is indoors. Only a few minutes will be needed to go from hut to hut (which are situated outside round the back of the hotel, close to one a other) and then around car park to see Santa at the side of the hotel, there is then a short outdoor walk back into the hotel after your Santa Visit;
- For the Dine, Show & Santa Visit, you will be nearly always indoors, with a very short walk to see Santa from where you will be having your meal and enjoying the show. There is ample shelter for when you are briefly outdoors.
I need to update my meal options and I entered details incorrectly when I made a booking, how do I change them?
To update your meal options and make any changes to your booking, please go to the ‘Manage Booking‘ page on our website and have your booking confirmation number ready. Here you can:
- Change Booking Details
- Choose Your Meal (please complete at the latest 2 weeks prior to your arrival day date)
- Resend Confirmation Email
Will a professional photo be taken with Santa?
You can pre-book a Festive Photo with us, which is a photo taken in a sleigh set-up in the hotel with a festive background behind (this is not a photo with Santa). The Festive Photo Booth area where this will be taken, will be signposted for you to find on the day and is open from 1.15pm – 6pm. You can go at any time whilst you are with us between these times. You are also welcome to bring your camera to take your own photo with Santa on the day too.
What do I do if I don’t like the gift my child receives?
All our presents are age/gender appropriate and chosen with care to appeal to the broader tastes of each particular age group. Unfortunately, it is not possible to change your gift unless one of the elves get it wrong and accidently give an age inappropriate gift to your child.
What happens if I am late arriving for my Sleep Over Trail time slot?
We cannot guarantee that you will be able go on the trail unless we have received cancellations from trail times after you arrive. We will do our best to reschedule you to the last trail of the day.
Do I need to pre-book or can I just buy tickets when I arrive?
Yes – everything must be pre-booked via our booking system calendar.
What do I do if my ticket receipt has not been emailed to me or I cannot find this?
Tickets will automatically be emailed to the address you entered upon payment of your tickets. Tickets must be paid for at time of booking. Please email email@example.com if you encounter problems. Once received you can still have this resent to you via the Manage Booking page
My printer is not working, how do I print off my ticket?
Take note of your booking confirmation number or keep your email on your smartphone and you can present this on arrival.
What time is Dinner for the Sleep Over?
All Sleep Over Trails go into dinner at the same time, 7pm is dinner call and dinner service starts at 7.15pm. Your meal choices will need to be sent in to us in advance via ‘Manage Booking’ – we will remind you a couple of weeks beforehand too by way of an email.
I need to add an extra child/adult in with our family. How can I do this?
To make any changes to your booking, go to the ‘Manage Booking‘ page on this website, otherwise contact firstname.lastname@example.org
Can I get a refund if I find out, after I book, that we cannot come on that day because someone is sick/working?
Bookings are non-refundable (see full Cancellation Policy here), however if for emergency reasons, you cannot attend, please contact us directly and we may be able to transfer your booking to another date/time, subject to availability.
Your Refund can either be in the form of a Clanard Court Hotel Voucher for the full value of your booking OR a Monetary Refund less a €30 Admin Fee for the Sleep Over and less a €20 Admin Fee for the Meal & Santa Visit. These Admin Fees are purely to cover our costs of getting you this far with your booking!
Can I receive a refund due to adverse weather conditions?
No, sorry you cannot receive a refund due to adverse weather conditions, unless Management cancels these events on the day for health & safety reasons. In this case, you will be offered an alternative date or, failing that, a full refund.
Why is there a booking fee?
The booking fee covers charges that are levied on us and pay for credit/debit card processing services, the installation and maintenance of computer hardware and software and all other costs associated with the ticket transaction.
Are pets allowed?
No, strictly only guide dogs