Welcome to Santa’s Magical Trail 2020!

The Santa’s Magical Trail website is designed to ensure your purchasing experience is easy and efficient, so we can get you on your way to the Trail as quickly as possible.

The following Purchase Policies are designed to ensure your satisfaction and understanding of the purchase process for Santa’s Magical Trail (Sleepover Trail or Festive Family Meal + Santa Visit) . The following are the “Terms and Conditions” that govern the purchase of tickets and your visit to Santa’s Magical Trail (Sleepover Trail or Festive Family Meal + Santa Visit).

By using this website, you expressly agree to be bound by these Terms & Conditions.

The Sleep Over Trail 2020

Please allow approximately 60 minutes to enjoy your 2020 Sleep Over Trail.

Each Trail slot lasts for 15 minutes, which means that you will be taken through to commence the trail in small pod groups within the 15 mins of your trail slot. For example, those booked on the 3.00pm trail, will start the trail in small groups anytime between 3.00pm – 3.15pm.

Purchase Policy

When you pay for your booking online by credit or debit card you will receive a confirmation email. Please print and keep this receipt email safely as THIS IS YOUR TICKET.

Bring your printed Ticket and/or reference number with you on the day of your visit. Admittance will not be permitted without it. Regrettably tickets cannot be posted out.

When you arrive at The Clanard Court Hotel, make your way into the hotel and present your printed Ticket at our Reception Desk if you are on a Sleep Over.

If you arrive early you will not be permitted to join a Sleep Over Trail unless a cancellation has been received, you will be asked to return at the time allocated to you.

Please remember, all purchases are subject to credit card authorization and billing address verification which may take place after initial confirmation has been given.

It is advised that you arrive at the start of The Sleep Over Trail a minimum of 10 minutes before your trail start time to register. Should you arrive late you may be asked to wait until another time slot is available.

If your chosen visit time is cancelled or rescheduled by Management of The Clanard Court Hotel due to unforeseen circumstances, we will endeavour to contact you either by phone, e-mail or letter with the contact details you provide at the time of booking. You will be offered an alternative date and time or a refund.

For queries about a purchase you have made, please email smt@clanardcourt.ie or phone The Clanard Court Hotel on 059 86 40666 quoting the reference number printed on your emailed Ticket.

Sleep Over 2020

If you have booked a Sleep Over, an automatic email will be generated and sent to the reservations office at The Clanard Court Hotel. In the rare event that we receive an overbooking, we will contact you to secure a suitable alternative. This event takes place mostly indoors and some outdoors, we would advise that you take warm clothing for your trip.

Following are the rules to assist in ensuring all patrons have an enjoyable and safe journey on Santa’s Magical Trail.

Young Passengers

For safety reasons children must be supervised and under the control of responsible adults at all times. Unaccompanied minors will not be allowed to participate in Santa’s Magical Trail.

Santa’s Farm Animals

Patrons are not permitted to feed or pet the animals.

Family Festive Meal + Santa Visit

Please register at the Information Desk in the Hotel Lobby when you enter, if you are booked in for a Family Festive Meal + Santa Visit.

For the Family Festive Meal + Santa Visit, there is a very short walk outside from the hotel to Santa’s Log Cabin area so do please dress appropriately. Shelter will be provided if the weather is particularly bad, rest assured with our booking system scheduling there will be minimal Santa Visit queuing time.

Inappropriate Behaviour

In order to maintain the magical experience and family friendly environment of Santa’s Magical Trail, management reserve the right to request patrons to leave the premises if their behaviour or language is deemed to be unsuitable or inappropriate. In the interest of health and safety and enjoyment for all others concerned, should a child attending our Magical Sleep Over entertainment refuse to obey the instructions of the supervising elves, the supervisor may request that the are returned to their parents.

Ticket Terms and Conditions

Tickets are issued subject to the rules and regulations of Santa’s Magical Trail.

Once you have checked-in for your Sleep Over, your children will be presented with their Sleep Over badges, this is their ID to start The Trail in the hotel with you.

It is the responsibility of the ticket holder to check the date and time and number of persons on the Tickets.

The Management of The Clanard Court Hotel reserve the right to refuse admission.

Optional Extras

Proof of purchase will be necessary to avail of the optional extras such as the Festive Photo, please ensure that you retain your tickets and present to each activity provider. We cannot guarantee that these items will be available on the day unless prepayment has been made.

Cancellations

The following Cancellation Policy & Cancellation Charge by the month applies to a Sleep Over booking only:

  • September cancellation = 25% cancellation charge
  • October cancellation = 50% cancellation charge
  • November & December cancellations = 100% cancellation charge

Transfer of your booking to another member family or friend can be made without penalty.

The following Cancellation Policy & Cancellation Charge applies to Family Festive Meal + Santa Visit only:

This is non-refundable, but we will endeavour to move date if possible.

COVID-19

If the event has to be closed down and cancelled further to Government Covid-19 and future Lockdown announcements, we guarantee we will refund you. Your Refund can either be in the form of a Clanard Court Hotel Voucher for the full amount of your booking OR a Monetary Refund less a €20 Admin Fee for the Sleep Over and less a €10 Admin Fee for a Family Festive Meal + Santa Visit. These Admin Fees are purely to cover our costs of getting you this far with your booking!

If you need to cancel because of a Covid-19 case, certified by the HSE, we will endeavour to reschedule the date after a two week isolation period or failing that we can give you a hotel voucher for the full amount which can be used against a Clanard Court Hotel leisure stay or Santa’s Magical Trail 2021.

ONLINE MANAGEMENT OF YOUR BOOKING

You can now manage your existing booking online:

  • Update booking details;
  • Update your children’s details;
  • Add more people to your booking (Meal + Santa Visit Only and up to 24 hours prior to arrival, subject to additional booking fee and availability);
  • Change dates and time (Meal + Santa Visit Only and up to 48 hours of original date, subject to availability and a change fee of €5);
  • Please note we can not guarantee these changes if done within 48 hours prior to arrival.

Booking Fee

The booking fee covers charges that are levied on us and pay for credit/debit card processing services, the installation and maintenance of computer hardware and software and all other costs associated with the ticket transaction.

Smoking

The Clanard Court Hotel operates a no smoking policy within the hotel and along the Trail experience indoors & outdoors or in Santa’s Log Cabins

Photography and Recording

The unauthorized use of photographic equipment to record children other than those under your own guardianship is strictly prohibited. Video cameras or any type of recording equipment is prohibited on the visit with the exception of your child’s individual visit to Santa’s grotto.

The Clanard Court Hotel accepts no responsibility for any personal property.

Regarding our own Photography Service, please note that our Photo Station located in the hotel closes 30 minutes after the last trail starts.

Photos must be picked up before the start of The Trail.

Trademarks

Santa’s Magical Trail and Clanard Court Logos and designs found on this web site are registered trademarks of The Clanard Court Hotel and may be used only with the written permission of The Clanard Court Hotel