Welcome to Santa’s Magical Trail 2021!

The Santa’s Magical Trail website is designed to ensure your purchasing experience easy and efficient, so we can get you on your way to the Trail as quickly as possible.

The following Purchase Policies are designed to ensure your satisfaction and understanding of the purchase process for Santa’s Magical Trail. The following are the “Terms and Conditions” that govern the purchase of tickets and your visit to Santa’s Magical Trail.

By using this website, you expressly agree to be bound by these Terms & Conditions.

Purchase Policy

When you pay for your booking online by credit or debit card you will receive a confirmation email. Please print and keep this receipt email safely as THIS IS YOUR TICKET.

Bring your printed Ticket and/or reference number with you on the day of your visit. Admittance will not be permitted without it. Regrettably tickets cannot be posted out.

When you arrive at The Clanard Court Hotel, make your way to the Hotel Reception Desk for your Sleepover (subject to your Trail time – see below*) or the Information Desk in the hotel lobby for your Family Festive Meal + Santa Visit and present your printed Ticket here.

Please remember, all purchases are subject to credit card authorization and billing address verification which may take place after initial confirmation has been given.

If your chosen visit time is cancelled or rescheduled by Management of The Clanard Court Hotel due to unforeseen circumstances, we will endeavour to contact you either by phone, e-mail or letter with the contact details you provide at the time of booking. You will be offered an alternative date and time or a refund.

For queries about a purchase you have made, please email smt@clanardcourt.ie or phone The Clanard Court Hotel on 059 86 40666 quoting the reference number printed on your emailed Ticket.

Sleep Over + Trail

If you have booked a Sleep Over, an automatic email will be generated and sent to the reservations office at The Clanard Court Hotel.

*For all Sleep Over bookings, check-in time is from 3.30pm to allow our team to thoroughly cleanse and sanitise your room. For bookings with trail times before 3.45pm, please leave your luggage in your car and go directly to the start of The Trail inside the hotel to the right of our Hotel Reception Desk – our Elf Helper Team will direct you). You can then collect your luggage once your Trail is complete and we will check you directly into your room.

In the rare event that we receive an overbooking, we will contact you to secure a suitable alternative. This event takes place indoors and outdoors, we would advise that you take warm clothing for your trip on Santa’s Magical Carriage.

Please allow approximately 60 minutes to enjoy your trail.

Trail slot timings are every 15 minutes, which means that you will be taken through to commence the trail in small groups within the quarter hour of your trail slot. For example, those booked on the 3.00pm trail, will start the trail in small groups anytime between 3.00pm – 3.15pm.

The following are the rules to assist in ensuring all patrons have an enjoyable and safe journey on Santa’s Magical Sleep Over Trail.

Young Passengers

For safety reason children must be supervised and under the control of responsible adults at all times. Unaccompanied minors will not be allowed to participate in Santa’s Magical Sleep Over Trail.

Outdoor Trail Stops

There are a few very short walks outdoors between some of our  Sleep Over Trail stops which is very minimal and shelter is supplied at all times.

Travelling on Santa’s Magical Carriage

Patrons must remain seated at all times. Children under the age of two must sit securely on an adult’s knee. Buggies cannot be taken on the Carriage.

Family Festive Meal + Santa Visit

Sittings are every hour from 12noon-4pm and take place in the hotel’s ballroom with a marquee in the adjoining garden for Santa’s Craftsy Workshop + Santa’s Log Cabin next to it.

Please register at the Information Desk in the Hotel Lobby when you enter, if you are booked in for a Family Festive Meal + Santa Visit. Do arrive 10 minutes before your booked-in time.

For the Family Festive Meal + Santa Visit, there is a very short walk outside from the hotel to Santa’s Log Cabin area so do please dress appropriately. Shelter will be provided if the weather is particularly bad, rest assured with our booking system scheduling there will be minimal Santa Visit queuing time.

In order to maintain the magical experience and family friendly environment of Santa’s Magical Trail (both the Family Festive Meal + Santa Visit and Sleep Over experiences), management reserve the right to request patrons to leave the premises if their behaviour or language is deemed to be unsuitable or inappropriate. In the interest of health and safety and enjoyment for all others concerned, should a child attending our Magical Sleep Over refuse to obey the instructions of the supervising elves, the supervisor may request that their parents either remain in the entertainment room with them or request that they return to sit with their parents.

COVID-19 Mandatory Customer Requirements  

Regarding Your Vaccination/Covid-19 Immunity status – we can only allow adults (18 years and over) entry to the Family Festive Meal + Santa Visit  experience who have a EU Digital Covid Cert . In accordance with the latest and current Government Legislation regarding Hospitality Indoor Dining, your EU Digital Covid Cert must be presented on entry along with Photo ID, both of which will be asked for on your arrival by one of our Staff Members, plus your contact tracing details. *We reserve the right to refuse entry to any adult who does not adhere to this and there will be a strict no refunds policy too (see below ‘Cancellations’ section).

All children and adults 12 and over must wear masks for both The Sleep Over and Family Festive Meal + Santa Visit experiences, except when dining – to protect themselves, other customers and our staff.

For both the Sleep Over and the Family Festive Meal + Santa Visit experiences, a table booking of up 14 persons can be seated together (6 adults + 8 children as per current guidelines) and for the Family Festive Meal + Santa Visit experience only (not the Sleep Over), all adults (18 and over) must produce an *EU Digital Covid Cert (again as per current government guidelines).

Ticket Terms and Conditions

Tickets are issued subject to the rules and regulations of The Clanard Court Hotel.

It is the responsibility of the ticket holder to check the date and time and number of persons on the Tickets.

*The Management of The Clanard Court Hotel reserve the right to refuse admission.

Optional Extras

Proof of purchase will be necessary to avail of the optional extras such as the Festive Photo, please ensure that you retain your tickets and present to each activity provider. We cannot guarantee that these items will be available on the day unless prepayment has been made.

Cancellations

The following Cancellation Policy applies to a Festive Meal + Santa Visit booking only:

WE REGRET THAT TICKETS CANNOT BE EXCHANGED, REFUNDED OR CANCELLED AFTER YOU PURCHASE THEM. In extreme circumstances, please email smt@clanardcourt.ie at least 2 days in advance of booking date.

There is also a strict no refunds policy should any adult be refused entry further to not being able to present their EU Digital Covid Cert + Photo ID. This applies to the rest of the group linked to the same booking and extended party too.

In extreme circumstances, please email smt@clanardcourt.ie (cancellations will not be taken over the phone and can only be communicated via this email).

Tickets are sold subject to the Management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.

In the eventuality of bad weather, these events will continue to operate, therefore refunds will not be given in the eventuality of bad weather. However, if the events must close due to extreme weather conditions, the operators will endeavour to facilitate patrons on an alternative date and failing this, will provide a refund.

Please see below regarding Sleep Over bookings cancellations.

The following Cancellation Policy & Cancellation Charge by the month applies to a Sleep Over booking only:

  • September cancellation = 25% cancellation charge
  • October cancellation = 50% cancellation charge
  • November & December cancellations = 100% cancellation charge

Transfer of your booking to another member family or friend can be made without penalty.

PLEASE NOTE: You can manage your existing booking online, update your children’s details (Festive Meal + Santa Visit AND Sleep Over) and add more people to your booking (Festive Meal + Santa Visit only). These changes must be made 24 hours prior to the booking date. Booking times and dates cannot be modified online. Please email smt@clanardcourt.ie to change booking dates. A fee of €10 applies to all date changes.

Smoking

The Clanard Court Hotel operates a no smoking policy within the hotel, on Santa’s Magical Carriage and on Santa’s Farm.

Photography and Recording

The unauthorized use of photographic equipment to record children other than those under your own guardianship is strictly prohibited. Video cameras or any type of recording equipment is prohibited on the visit with the exception of your child’s individual visit to Santa’s grotto.

The Clanard Court Hotel accepts no responsibility for any personal property.

Trademarks

Santa’s Magical Trail and Clanard Court Logos and designs found on this web site are registered trademarks of The Clanard Court Hotel and may be used only with the written permission of The Clanard Court Hotel